Back to Help Center
Account & Notifications Guide
Account settings
Email settings
The Notification Center
Account settings
Open your profile menu at the top right and choose Account. This page covers your identity on Stays and the emails Stays sends you. Portal-specific settings (feed preferences, invites and privacy, billing) live inside each portal.
Profile
The top card shows your name, your email, and the month you joined. Click Edit Profile to change them.
- First and last name are required. Your first name is what a host sees on an invite you respond to.
- Email: to change it, enter the new address and we send a verification link. Your current email stays active until you verify the new one, and you can cancel the change while it is pending. If you signed up with Google, your email is managed by Google and cannot be changed here.
How you use Stays
Choose what you are here for: List my property, Find places to stay, or Both. This sets where you land after signing in and which portal Stays points you to. Pick Both to keep the Host Portal and Traveler Portal one click apart.
Below the choice, the card tells you where you will land next time and gives you a one-click button to open that portal now.
Security
- Sign-in method: Email & Password, or Google Account (security managed by Google).
- Reset password: sends a reset link to your email.
- For sensitive changes, such as changing your email, you may be asked to sign out and back in first.
Host Status
If you belong to any Organizations, the Host Status card lists each one with your role in it (Owner, Manager, or Financial Viewer) and links you to the Host Portal. To change a role, ask an Owner of that Organization; roles are managed on its Team page, not here.
Deleting your account
Deleting your account permanently removes it and all associated data, including your listings, preferences, and history. It cannot be undone.
