Privacy Policy

Last Updated: July 16, 2025

Privacy Policy - stays.co

Last Updated: July 16, 2025

This Privacy Policy describes how Stays.co ("Stays," "we," "us," or "our"), operated by Greater Perks LLC, collects, uses, processes, and shares your personal information when you access or use our platform, including our websites, apps, portals, and tools (collectively, the "Platform"). This policy also explains your rights and choices regarding your information.

By accessing or using the Platform, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Platform.

1. Information We Collect

We collect information to provide and improve our services, communicate with you, and operate our business. The types of information we collect depend on how you interact with our Platform.

a. Information You Provide Directly to Us

When you create an account, submit a Stay listing, purchase a Promotion, enter a Giveaway, or communicate with us, you may provide us with the following personal information:

Contact Information: Name, email address, phone number, physical address.
Account Information: Username, password, profile picture.
Host Information: Details about your property (address, photos, descriptions, amenities, availability), ownership details (though not verified by Stays), and potentially business registration details if you operate as a legal entity.
Payment Information: Billing address and payment method details (e.g., credit card number, bank account information). Note that payment processing is handled by our third-party payment processor, Stripe, and we do not directly store your full payment card details.
Communications: Content of your communications with us, including customer support inquiries, feedback, and survey responses.
User-Generated Content: Any content you upload, post, or submit to the Platform, such as photos of your Stay, descriptions, or comments.

b. Information We Collect Automatically

When you access and use the Platform, we may automatically collect certain information about your device and usage. This information helps us understand how our Platform is used and improve your experience.

Usage Information: Information about your interactions with the Platform, such as the pages or content you view, the features you use, the time and date of your visits, and the duration of your sessions.
Device Information: Information about the device you use to access the Platform, including your IP address, device type, operating system, browser type, unique device identifiers, and mobile network information.
Log Data: Server logs, which may include details of how you used our service, IP address, device event information (such as crashes, system activity, hardware settings, browser type, browser language), and the date and time of your request.
Location Information: Depending on your device settings, we may collect general location information (e.g., city, state) inferred from your IP address. We do not collect precise geolocation information without your explicit consent.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., web beacons, pixels) to collect information about your Browse activities, preferences, and interactions with our Platform. These technologies help us remember your preferences, enhance your user experience, analyze trends, administer the Platform, track users' movements around the Platform, and gather demographic information about our user base.

c. Information We Collect from Third Parties

We may receive information about you from third-party services integrated with our Platform or from other sources.

Third-Party Integrations: If you link your Stays account with a third-party service (e.g., a Property Management System (PMS)), we may receive information from that service as authorized by you.
Social Media Outlets: Information from third-party Instagram Outlets where Promotions are published.
Payment Processors: Information related to your transactions from our payment processor, Stripe, which helps us verify payments and prevent fraud.

2. How We Use Your Information

We use the information we collect for various purposes, primarily to operate, maintain, and improve our Platform and services. Our legal bases for processing your personal information include:

Performing our contract with you: To provide you with the services you request, such as enabling account registration, processing Stay applications, and facilitating Promotions.
Our legitimate business interests: To improve our Platform, develop new features, conduct analytics, prevent fraud, and market our services. We ensure these interests do not override your fundamental rights and freedoms.
Compliance with legal obligations: To meet our legal and regulatory requirements.
With your consent: For specific purposes where we obtain your explicit consent.

Specifically, we use your information for the following:

To Provide and Maintain the Platform:

Creating and managing your User account.
Processing your Stay listing applications and managing your Host features.
Facilitating and delivering purchased Promotions.
Enabling participation in Giveaways.
Providing customer support and responding to your inquiries.

To Improve and Personalize Your Experience:

Understanding how you use the Platform to improve its functionality, design, and content.
Developing new features and services.
Personalizing your experience, such as recommending relevant Stays or Promotions.

For Communication:

Sending you administrative messages, updates, security alerts, and support and maintenance notices.
Sending you promotional communications about Stays' services, new features, or special offers, where permitted by law or with your consent.
Responding to your feedback and requests.

For Security and Fraud Prevention:

Detecting, preventing, and addressing fraud, abuse, security incidents, and other harmful or illegal activities.
Verifying your identity.
Enforcing our Terms and Conditions.

For Analytics and Research:

Performing data analysis to understand user behavior, market trends, and the effectiveness of our services.
Conducting research and surveys to gather insights and improve our offerings.

For Legal Compliance:

Complying with applicable laws, regulations, legal processes, and governmental requests.
Protecting our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

3. How We Share Your Information

We may share your personal information with third parties in the following circumstances:

With Other Users:

Hosts and Travelers: Information related to Stay listings (e.g., property details, photos, descriptions) is visible to all Visitors and Users on the Platform. Contact information is not directly shared through the Platform. Stays does not facilitate direct communication or bookings.

With Service Providers:

We share information with third-party service providers who perform services on our behalf, such as:

Payment Processors: Stripe processes all payments on our Platform. Your payment information is subject to their privacy policy.
Email Delivery Services: Mailgun for sending emails.
Data Hosting and Infrastructure: Providers who host our servers and databases.
Analytics Providers: Services that help us analyze Platform usage and performance.
Marketing and Advertising Partners: To help us promote Stays and deliver relevant advertisements.

With Third-Party Outlets for Promotions:

When you purchase a Promotion, we share relevant content about your Stay with the designated third-party Instagram Outlets for publication.

For Business Transfers:

In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

For Legal Reasons:

If required to do so by law or in the good faith belief that such action is necessary to:

Comply with a legal obligation (e.g., subpoena or court order).
Protect and defend the rights or property of Stays or Greater Perks LLC.
Prevent or investigate possible wrongdoing in connection with the Platform.
Protect the personal safety of users of the Platform or the public.
Protect against legal liability.

With Your Consent:

We may share your information for any other purpose with your explicit consent.

Aggregated or De-identified Data:

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including for industry analysis, demographic profiling, research, marketing, and other business purposes.

4. Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your Browse activities and preferences.

Cookies: Small data files stored on your device that allow us to recognize your browser and capture certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until they expire or you delete them).
Web Beacons/Pixels: Small graphic images or other web programming code included in our web pages and email messages, that allow us to count users who have visited certain pages or opened emails, and to collect other statistical data.

We use these technologies for:

Essential Functionality: To enable core functions of the Platform, such as user login and account management.
Analytics: To understand how users interact with our Platform, identify popular content, and improve performance.
Personalization: To remember your preferences and customize your experience.
Advertising: To deliver relevant advertisements to you on other websites or services.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of the Platform.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example, we generally retain account information for as long as your account is active and for a reasonable period thereafter to comply with legal obligations or resolve disputes. Promotional content may be retained for marketing and archival purposes.

6. Data Security

We implement reasonable technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account.

7. Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information:

a. General Rights

Access/Information: You have the right to request access to the personal information we hold about you and to receive information about how we process it.
Correction/Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion/Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal information under certain circumstances (e.g., if it is no longer necessary for the purposes for which it was collected).
Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances (e.g., if you contest the accuracy of the data).
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible.
Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

b. California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information, including:

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the purposes for collecting it, and the categories of third parties with whom we share or sell it.
Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale/Sharing: Stays does not "sell" or "share" personal information as defined under the CCPA/CPRA. If our practices change, we will update this Privacy Policy and provide a "Do Not Sell or Share My Personal Information" link.
Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information about you.
Right to Limit Use and Disclosure of Sensitive Personal Information: Stays does not generally collect sensitive personal information, as defined by the CCPA/CPRA, in a way that would trigger this right. If we do, we will provide the necessary mechanisms.
Right to Non-Discrimination: You have the right not to be discriminated against for exercising any of your CCPA/CPRA rights.

c. Exercising Your Rights

To exercise any of these rights, please contact us at:

Email: admin@stays.co

Mail: Greater Perks LLC – Stays, 225 Michigan St NW, PO Box 3771, Grand Rapids, MI 49501

We will respond to your request in accordance with applicable law after verifying your identity. We may require additional information from you to fulfill your request.

8. Children's Privacy

Our Platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe that a child under 18 has provided us with personal information, please contact us at admin@stays.co.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Platform after any modifications signifies your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Greater Perks LLC – Stays

225 Michigan St NW, PO Box 3771

Grand Rapids, MI 49501

Email: admin@stays.co