Terms and Conditions of Use: stays.co

Last Updated: Septebmer 24th, 2026 Operator: Greater Wave LLC dba Stays, Stays.co ("Stays," "we," "us," or "our")

These Terms and Conditions ("Terms") govern your access to and use of the Stays platform, including the website at stays.co, any subdomains, the Host Portal, the Traveler Portal, the Creator Portal, mobile applications, APIs, connectors, dashboards, and related tools (collectively, the "Platform"). These Terms form a legally binding agreement between you and Greater Wave LLC.

By accessing or using the Platform in any capacity, you agree to these Terms and to our Privacy Policy. If you do not agree, you must not access or use the Platform.

Stays is not a booking platform. Stays is a curated vacation rental discovery and marketing platform. We do not process bookings, reservations, or payments between Hosts and Travelers, and we are never a party to any rental. Every booking happens directly between the Host and the Traveler, on the Host's own channels. Please read Section 18 (Marketplace Limitations) carefully.

1. Definitions

• Platform: The websites, applications, portals, APIs, connectors, and tools operated under stays.co.
• Visitor: Anyone who accesses the Platform without registering an account.
• User: Any registered individual who has created an account. All Users may access both Host and Traveler features.
• Host: A User who creates or belongs to an Organization, submits a Stay application, or uses the Platform's hosting features.
• Traveler: A User who uses the Platform for browsing, discovery, favoriting, trip planning, receiving Offers or Invites, or entering Giveaways.
• Stay: A vacation rental property listed on the Platform by a Host, together with its Listing Page.
• Organization: The account structure under which Hosts manage Stays. An Organization holds its Stays, its team members and their roles, its billing, its Cart, and its Org Page. An Organization is assigned an Organization type (a size tier) that sets how many Stays and team members it may hold and, where applicable, which Host Premium price band applies.
• Org Page: The public page on the Platform for an Organization with two or more live Stays, displaying the Organization's brand, description, links, and Stays.
• Content: Any text, graphics, images, music, software, audio, video, data, information, or other materials generated, provided, or made available through the Platform, including User-Generated Content and our proprietary content.
• User-Generated Content: Any Content a User posts, uploads, publishes, submits, or transmits to or through the Platform, including Stay listings, photos, descriptions, captions, Offers, Invites, Org Pages, host and creator profiles, prompts and inputs submitted to Stays AI, and all media submitted via direct upload, URL import, or social media integration.
• Promotion: Paid advertising purchased by a Host to promote a Stay via Outlets or other channels we operate.
• Outlet: An Instagram account or other social media channel, whether operated by Stays or by a third party, used to publish Promotions or Giveaways.
• Giveaway: A sweepstakes, contest, or promotional drawing sponsored and administered by Stays, in which a Host acts as Prize Provider, and in which Visitors or Users may enter to win prizes such as free stays.
• Prize Provider: The Host who provides and fulfills the prize stay for a Giveaway.
• Offer (also called an "Exclusive Offer" or "Special Offer"): A discount, deal, promotion, or other incentive created by a Host and displayed through the Platform, including on a Listing Page, in Traveler feeds, in the Traveler Offers tab, in emails, and through Stays AI.
• Lead: A signed-in Traveler whose activity on the Platform (such as viewing, favoriting, clicking links on, or searching the region of a Stay) indicates interest in that Stay, and whose interest is shown to the Host in the anonymized form described in Section 11.
• Invite: A private message and private offer sent by a Host through the Platform to a Lead.
• Opening: A notice of last-minute availability posted by a Host through the Platform, where that feature is available.
• Membership: A paid subscription to the Platform, currently Host Premium or Stays Premium.
• Host Premium: The optional paid Membership for an Organization, described in Section 12.
• Stays Premium: The optional paid Membership for a Traveler, described in Section 12.
• Cart: The area of the Host Portal where an Organization's unbilled purchases (such as Promotions, Giveaways, and add-ons) are collected for checkout.
• Booking Link: A hyperlink from a Listing Page, Offer, Invite, or Org Page to a third-party booking platform (such as Airbnb or Vrbo) or to a Host's direct booking site or other preferred booking method.
• Verified Badge: A visual indicator displayed on a Stay or Host profile signaling that the Stay or Host has completed our review process.
• Strength Ranking: A score calculated by the Platform reflecting the completeness of a listing and the value it offers Travelers, used (together with other factors described in Section 6) to order listings on the Platform.
• Stays AI: The artificial intelligence features of the Platform, including the in-app assistant, application drafting and listing tools, Lead and Invite tools, search and recommendation features, and the Connectors.
• Connector: An integration, authorized by you, that allows a third-party AI assistant (such as Claude or ChatGPT) to access your Stays account and act on your behalf within the permissions you grant.
• Creator: A User admitted to the Creator Marketplace, where available, as described in Section 22.
• Notifications: Emails, in-app notifications, the Notification Center, Stay Inboxes, banners, and any other messages the Platform sends you.
• Third Parties: External services integrated into the Platform, including but not limited to property management systems (PMS), Stripe, email delivery providers, authentication providers, AI model providers, social media platforms, booking platforms, and the Outlets through which we publish Promotions and Giveaways.

2. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction, whichever is greater) to use the Platform. By using the Platform, you represent and warrant that you meet this requirement.

The Platform is intended for use within the United States. While the Platform may be accessible globally, you are solely responsible for ensuring your use of the Platform complies with all laws and regulations applicable in your jurisdiction. Stays makes no representation that the Platform is appropriate or available for use in any particular location.

The Platform is not directed to children under 13, and we do not knowingly collect information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information as required by law.

3. Account Registration and Access

You may browse the Platform as a Visitor without creating an account. To access features such as Stay submissions, Organizations, Promotions, Giveaways, favorites, trips, Offers, Invites, Memberships, Stays AI, or other User functionality, you must register a User account.

All accounts have access to both Host and Traveler features; there are no separate account types. When you register, you may tell us how you intend to use Stays (list a property, find places to stay, or both). That choice controls where you land after sign-in and which features are highlighted; it does not limit your access.

You may register with an email address and password or through a supported third-party sign-in provider (such as Google). If you sign in through a third-party provider, that provider's terms govern your use of its service, and certain account details (such as your email address) may be managed by that provider rather than by Stays.

By creating an account, you agree to:

• Provide accurate, current, and complete information during registration and keep your account information updated, including a real first and last name. Through Leads and Invites, your first name is the only part of your name shown to a Host, as described in Section 11; the Privacy Policy describes the other circumstances in which your name and contact information may be shared with Hosts, business partners, and our affiliates, and how to opt out.
• Maintain the confidentiality and security of your login credentials and any Connector access tokens.
• Accept full responsibility for all activities that occur under your account, whether or not you authorized them, including actions taken through Stays AI or a Connector you have authorized.
• Use appropriate, non-offensive, non-infringing names and profile information.
• Notify us immediately at admin@stays.co of any unauthorized use of your account or any breach of security.

Stays reserves the right to suspend, restrict, or terminate your account at our sole discretion, with or without notice, for any reason, including violation of these Terms, inaccurate information, prolonged inactivity, chargebacks, fraudulent activity, or risk to the Platform or other Users.

4. Privacy and Data

Your use of the Platform is governed by our separate Privacy Policy, which is incorporated into these Terms by reference and forms part of your agreement with Stays. The Privacy Policy describes in detail how we collect, use, store, share, disclose, and protect your information, as well as your rights regarding your personal data.

By using the Platform, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your information as described in the Privacy Policy, including the sharing of anonymized Traveler activity with Hosts described in Section 11, the sharing of your name, email address, general location, and interests with Hosts, business and co-marketing partners, and our affiliates as described in the Privacy Policy (subject to the opt-out rights described there), and the processing of your data by AI Tools described in Section 17. If you do not agree to the Privacy Policy, you must not use the Platform.

For all questions, rights, requests, or disputes related to your personal data, please refer to the Privacy Policy.

5. Electronic Communications and Notifications

Consent to Electronic Communications. By creating an account or otherwise using the Platform, you consent to receive communications from us electronically, including emails, in-app notifications, Notification Center messages, Stay Inbox messages, banners, and other electronic messages.

SMS and Text Messages. Stays does not currently send SMS or text messages. If Stays offers text messaging in the future, it will be optional and require your separate opt-in. By opting in, you would consent to receive automated text messages at the number you provide, agree that message and data rates may apply, and be able to opt out at any time by replying STOP. Consent to text messages is never a condition of using the Platform or purchasing anything from Stays. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

Types of Communications. The Platform sends several categories of communications:

• Account, security, billing, and legal notices, such as email verification, password resets, Membership renewals and receipts, failed-payment notices, application decisions, policy changes, and notices required by law. These are sent to all Users and cannot be turned off while your account is active.
• Service notifications relating to activity on your account, such as Promotion and Giveaway status updates, Offer expirations, Invite activity, and Organization team changes. Some of these can be adjusted in your settings; others are necessary to operate the features you use.
• Optional activity emails, which you control through your account's Email settings and, for Travelers, Traveler Settings. These may include, for example, Lead and Invite activity summaries and alerts for Hosts, and Offer, Giveaway, Opening, Invite, and digest emails for Travelers. Which optional emails exist, how often they are sent, and how they are batched or rate-limited is up to Stays and may change at any time.
• Marketing communications, such as newsletters and announcements about Platform features. You may opt out of marketing communications at any time by following the unsubscribe instructions in those communications, adjusting your settings, or contacting admin@stays.co.

Your Settings Control Delivery, Not Content. Turning an optional email type off stops the email but does not stop the underlying activity. For example, a Traveler who turns off Invite emails will still receive Invites on the Invites tab of the Traveler Portal; a Host who turns off Lead alerts will still accrue Leads.

Accuracy and Timing. Notifications are provided for convenience. Stays does not guarantee that any notification will be delivered, delivered on time, or free of error, and you should not rely on notifications as the sole source of information about time-sensitive matters such as Offer or Invite expirations, Giveaway deadlines, or Membership renewals.

Communications From Other Users. Invites and other messages that Hosts send through the Platform are communications from that Host, not from Stays. Stays does not endorse or verify them. See Section 11.

6. Hosting and Stay Listings

Users who wish to list a Stay must create or join an Organization and submit an application for approval. Stays reserves the right to accept, reject, modify, limit, or remove any application or listing at our sole discretion. Application status, verification, and any featured or curated placement are decided by Stays review and are not guaranteed.

Host Representations and Responsibilities. As a Host, you represent, warrant, and agree that:

• Accuracy: All information you provide in your Stay listing, Org Page, Offers, Invites, Openings, and Giveaway details, including descriptions, photos, amenities, location, pricing, rate ranges, availability, and redemption instructions, is accurate, current, complete, and not misleading. This applies equally to information drafted with the help of Stays AI, which you must review before submitting.
• Ownership and Authority: You own the Stay, or have full legal authority to list, market, and offer the Stay for short-term rental, including any required permissions from co-owners, landlords, property owners you manage for, HOAs, condominium boards, or other parties with an interest in the property.
• Compliance: You comply with all applicable local, state, and federal laws, regulations, and requirements, including but not limited to short-term rental licensing, permits, zoning, occupancy limits, fire and life-safety codes, health and safety standards, tax registration and collection obligations, insurance requirements, fair housing and anti-discrimination laws, consumer protection and advertising laws (including with respect to any Offer, Invite, or discount you advertise), and any HOA or covenant restrictions. You are solely responsible for any taxes owed in connection with bookings of your Stay.
• No Verification: You acknowledge that Stays does not verify your ownership, your legal right to list, your compliance with applicable laws, your insurance coverage, the accuracy of your listing, or the suitability or safety of your property.
• Property Maintenance and Safety: You will keep your Stay safe, well-maintained, and in compliance with all applicable safety standards. You are solely responsible for any injuries, damages, or losses arising from the condition or use of your Stay.
• External Bookings: All bookings, transactions, payments, refunds, cancellations, and direct communications related to your Stay are handled outside of the Platform between you and Travelers. Stays is not party to any booking, does not process any bookings, and takes no commission on any booking.
• Dispute Resolution: Stays is not responsible for resolving any disputes between you and Travelers, including disputes related to bookings, property conditions, payments, refunds, cancellations, Offers, Invites, Openings, or damages.

Listing Placement and Ranking. Stays determines how Stays are ordered and displayed in the directory, search results, collections, feeds, showcases, Stays AI responses, and other surfaces using criteria we set, which currently include Strength Ranking, relevance to a Traveler's query or preferences, recency, region, and Host Premium status. Among listings of comparable strength, listings belonging to Host Premium Organizations may be prioritized, and order among them may be randomized. Stays may change its ranking criteria at any time without notice and makes no guarantee of any particular position, visibility, traffic, Leads, or bookings. Where required by law, placement influenced by a paid Membership will be reasonably disclosed.

Verified Badge Disclaimer. The Verified Badge indicates that a Stay or Host has completed our internal review process. The Verified Badge is awarded, withheld, and removed at Stays' sole discretion based on the verification measures we use at the time, which may change; no Host is entitled to a Verified Badge, and a Verified Badge may be removed at any time without notice. The Verified Badge is not a guarantee, certification, or warranty of any kind, including but not limited to the quality, safety, accuracy, condition, legality, insurance status, or ownership of the Stay. Stays makes no representation that Verified listings are superior to non-Verified listings for any particular Traveler's needs. Travelers rely on the Verified Badge at their own risk.

Limited and Unpublished Listings. Stays may display listings in a limited form (for example, listings prepared by Stays under Section 14.8, listings pending review, or listings a Host has unpublished). Certain features, including Leads, Invites, Offers, and Org Pages, may be unavailable to limited or unpublished listings.

7. Organizations and Team Access

Organization Structure. Hosting on Stays happens through Organizations. Any User may create an Organization and thereby become a Host. The User who creates an Organization is its initial Owner. Owners may invite other Users into the Organization and assign them roles (currently Owner, Manager, and Financial Viewer), subject to the team-member limit of the Organization type.

Organization Types. When an Organization is created, it is assigned an Organization type based on the number of Stays it plans to manage. The Organization type sets the number of Stays (including application drafts and applications in review) and team members the Organization may hold and, if the Organization subscribes to Host Premium, which price band applies. Stays may require an Organization to move to a larger type when it exceeds the limits of its current type. Stays may change the available types, their limits, and their pricing at any time, with notice as described in Section 13 for any price change that affects an active Membership. Certain Organization types may be available only through arrangement with Stays.

Owner Responsibility. Owners are responsible for the Organization, including its Stays, its Content, its team, its purchases, and its Membership. Only an Owner may start, change, or cancel Host Premium, make purchases, or change the Organization type. Each Owner is jointly responsible for all charges incurred by the Organization. Stays may rely on instructions from any Owner.

Team Members. You are solely responsible for managing user permissions within your Organization and for the acts and omissions of every team member you admit. Stays is not liable for any damages caused by misuse or unauthorized access by any user with access to your Organization. Removing a team member does not affect any Content they submitted or any obligation incurred while they had access.

Org Page. An Organization with two or more live Stays may publish an Org Page. The Organization is responsible for all Content on its Org Page, including business details, branding, links, and social profiles, which are User-Generated Content under Section 14.

Organizations Managed by Stays; Enterprise Arrangements. Stays may, by separate arrangement, administer certain Organizations, onboard larger Organizations directly, or grant Host Premium to an Organization without charge or by invoice. These Terms apply to every such Organization. Where Stays and an Organization also enter into a separate written agreement (for example, for an Enterprise Organization), that agreement supplements these Terms and controls over them only to the extent of a direct conflict, and only for that Organization.

One Business, One Organization. Team members should not create separate Organizations for the same business in order to circumvent type limits, Membership pricing, Invite allowances, or any other limitation. Stays may merge, restrict, or remove Organizations created for that purpose.

8. Promotions

Approved Hosts may purchase Promotions to have content about their Stay published to Outlets operated by Stays (such as @staysco, @cabinstays, and @americanstays) or to partner Outlets, with optional amplification, boosting, and add-ons as described in the Promotion Builder.

Key Promotion policies:

• Final Sales: All Promotions are final. No refunds or revisions will be issued unless Stays fails to publish the agreed Promotion altogether or as expressly provided in Section 13 (Payment Terms).
• Editorial Discretion: Promotions are subject to our content quality standards and editorial discretion. Stays reserves the right to reject, edit, modify, request revisions to, delay, reschedule, or remove Promotion content at any time and for any reason at our sole discretion. Publication dates shown in the Platform are targets, not guarantees.
• No Performance Guarantees: Stays offers no guarantee, warranty, or representation regarding the performance, reach, impressions, engagement, conversion, click-through rates, Leads, bookings generated, or return on investment of any Promotion. Outcomes depend on factors outside Stays' control, including algorithm changes, Outlet performance, and audience response.
• Outlet Changes and Discontinuation: Stays may add, remove, modify, replace, or discontinue any Outlet at any time at our discretion. Stays makes no representation that any particular Outlet will continue to be available or that any specific account or follower count will be maintained.
• Host Content Risk: If a Host submits low-quality, unusable, infringing, or otherwise unsuitable content for a Promotion, Stays may cancel the Promotion and issue a refund at our discretion, or substitute alternative content. Stays bears no liability for the quality or appropriateness of Host-provided Promotion content.
• Third-Party Platform Policies: All Promotions are subject to the terms, content policies, and operational decisions of the underlying Outlets and the social media platforms hosting them (e.g., Instagram). Stays is not responsible for Outlet account suspensions, content takedowns, shadow-bans, algorithm changes, or any other actions by social media platforms that affect Promotion performance.
• Boosting and Paid Media: Where a Promotion includes a boost or paid-media budget, that budget is spent with the relevant social media platform on your behalf, is subject to that platform's advertising policies and approval, and is non-refundable once spent or committed. Stays does not guarantee that boosted content will be approved by the platform or will achieve any particular result.
• Membership Discounts: Any Host Premium discount on Promotions applies only to the components and Outlets identified in the Platform at the time of checkout and only while the Membership is active. Discounts are applied in the Cart at checkout and are not applied retroactively.

9. Giveaways

From time to time, Stays may operate Giveaways through which Visitors or Users may enter to win prizes, including but not limited to free stays at Hosted properties, travel credits, or merchandise. Hosts may purchase the ability to run a Giveaway for their Stay through the Giveaway Builder, in which case the Host acts as the Prize Provider and Stays acts as Sponsor and Administrator.

All Giveaways are governed by our separate Giveaway Terms (the "Official Rules"), which are incorporated into these Terms by reference and form part of your agreement with Stays. The Official Rules set out the full eligibility requirements, entry methods and limits, prize details, approximate retail value, sponsor information, winner selection and notification, publicity release, tax responsibility, release of liability, and other provisions that govern your participation in any Giveaway. Each individual Giveaway may also have Giveaway-specific terms posted on its Giveaway Page. Where Giveaway-specific terms conflict with the Official Rules or these Terms, the Giveaway-specific terms control with respect to that Giveaway.

Core framing for all Giveaways:

• Stays as Sponsor: Greater Wave LLC is the sponsor and administrator of all Giveaways unless explicitly stated otherwise in the Official Rules or on the Giveaway Page.
• No Purchase Necessary: No purchase, payment, or Membership is necessary to enter or win a Giveaway, and making a purchase or holding a Membership does not improve your odds of winning. Where the Platform offers one-click entry, the number of entries granted per click may differ between free Users and Stays Premium members as a convenience; the same total number of entries is always available to every eligible entrant at no cost through the free entry method identified on the Giveaway Page. Entry limits are stated on the Giveaway Page.
• Void Where Prohibited: All Giveaways are void where prohibited or restricted by applicable law.
• Host as Prize Provider: Where a Giveaway prize is a stay at a Host's property, the Host, as Prize Provider, is solely responsible for providing and honoring the prize and for the condition, safety, quality, accuracy, and availability of the prize stay. Running a Giveaway is a binding commitment. If the Prize Provider becomes unable or unwilling to provide the stay, the Prize Provider is responsible for the cost of any substitute prize or cash payment that Stays awards to the winner under the Official Rules, may be pursued directly by the winner, and may have its Organization removed from the Platform. Stays bears no liability for any matter related to the prize stay itself.
• Release of Liability: By entering any Giveaway, each entrant releases Stays, Greater Wave LLC, its affiliates, partners, Outlets, employees, and agents from any and all claims, damages, losses, costs, and expenses arising from or related to the Giveaway, prize acceptance, prize use, or participation in the Giveaway, including without limitation personal injury, property damage, or loss of any kind.
• Modification or Termination: Stays reserves the right to modify, suspend, or terminate any Giveaway at any time, for any reason, without prior notice, as further described in the Official Rules.
• Giveaway Purchases: A Host's purchase of a Giveaway is a purchase of Stays' administration and promotion of the Giveaway, not a guarantee of any number of entries, followers, Leads, or bookings. Giveaway purchases are final once the Giveaway has been scheduled or published, except as provided in Section 13.

For complete details, please refer to the Giveaway Terms and the applicable Giveaway Page.

10. Offers and Booking Links

The Platform displays Offers created by Hosts and Booking Links to third-party booking platforms (such as Airbnb or Vrbo) or to Hosts' own booking pages.

• Host Is the Offeror: All Offers, including private offers contained in Invites and any Openings, are made by Hosts, not by Stays. Stays merely displays information about Offers as submitted by Hosts. The terms, validity, availability, eligibility, redemption conditions, and honoring of any Offer are the sole responsibility of the Host. Stays makes no representation or warranty regarding any Offer.
• Offer Display and Timing: The number of Offers a Host may display at one time, the maximum duration of an Offer, and the placement of Offers depend on the Host's Organization and Membership and may change. Stays may make newly posted Offers visible to Stays Premium members before other Users. Stays may remove or decline to display any Offer at any time.
• Pricing and Availability Subject to Change: Pricing, rate ranges, availability, and Offer terms displayed on the Platform are provided by Hosts and third parties and may change without notice. Stays does not guarantee the accuracy of any pricing, availability, or Offer information.
• Redemption: Offers and Invites are redeemed directly with the Host according to the Host's redemption instructions (for example, a promo code, a direct-booking link, or a request to mention the Offer when booking). Stays is not involved in redemption and cannot enforce an Offer against a Host.
• Third-Party Booking Links: Booking Links direct Travelers to third-party platforms or to Hosts' own booking pages. All bookings made through these links are subject to the terms, conditions, policies, and pricing of the third-party platform or Host. Stays is not party to any such booking and bears no responsibility for booking confirmation, payment processing, cancellation, refunds, disputes, accommodation quality, or any other matter related to the booking.
• Affiliate Disclosure: Stays may receive referral fees, affiliate commissions, or other compensation when Travelers click through Booking Links or make bookings on certain third-party platforms. These arrangements do not affect the price you pay or our editorial decisions about which Stays to feature.

11. Leads and Invites

The Platform includes features that let Hosts see anonymized interest in their Stays ("Leads") and send private offers to interested Travelers ("Invites").

11.1 How Leads Work

When a signed-in Traveler interacts with a Stay (for example, by viewing its Listing Page, favoriting it, clicking a booking, host, or social link, entering its Giveaway, or searching its region), the Platform may record that interest, calculate an approximate interest score that changes over time, and show the Host that an interested Traveler exists. Interest scoring is automated, approximate, and provided for convenience only; it is not a representation about any Traveler's intent.

11.2 Traveler Privacy in Leads

Hosts are shown only a Traveler's first name (or a placeholder where no first name is available), a description of the activity, an interest level, and the time of last activity. Through the Leads and Invites feature, Hosts are not shown a Traveler's last name, email address, phone number, or other contact information, including after a Traveler responds to an Invite. When a Traveler indicates interest in an Invite, the Host is notified of that response, and the Traveler receives the Host's redemption instructions so that the Traveler may contact the Host if and when the Traveler chooses.

Separately from Leads and Invites, a Traveler's name, email address, general location, and related information may be shared with Hosts in the circumstances described in the Privacy Policy, including when the Traveler knowingly provides it through a Platform feature (such as winning a Host's Giveaway or submitting an inquiry or request) and where Stays shares it to connect interested Travelers with Hosts. That sharing is governed by the Privacy Policy and the opt-out rights described there. A Host who receives a Traveler's information from Stays or through the Platform may use it only in connection with that Host's Stays, only in compliance with applicable law (including anti-spam, telemarketing, and privacy laws), and never for resale, unrelated marketing, or transfer to any third party.

Travelers may opt out of Leads and Invites entirely in Traveler Settings. A Traveler who opts out will not appear as a Lead to any Host and cannot receive Invites. Travelers may also turn off Invite emails while continuing to receive Invites in the Traveler Portal.

By using the Platform as a signed-in Traveler with Invites enabled, you consent to Stays sharing your activity with Hosts in the anonymized form described in this Section, as further described in the Privacy Policy.

11.3 Invites

An Invite is a private message and a private offer from a Host to one Traveler. Invites are subject to the following:

• Host Is Responsible: Invites are communications and Offers from the Host, not from Stays. The Host is solely responsible for the content of each Invite, for the accuracy of the private offer, for honoring the private offer according to its stated terms and expiry, and for compliance with all applicable laws, including advertising, consumer protection, fair housing, and anti-discrimination laws. Stays does not review, endorse, or guarantee any Invite.
• Allowances and Limits: The number of Invites a Host may send per Stay per period, the number of Leads a Host may view, the number of Invites a Traveler may receive per period, the response window for an Invite, cooldown periods before a Traveler may be invited again, queueing of Invites that exceed a Traveler's limit, and similar mechanics depend on each party's Membership and are set by Stays. Stays may change these mechanics at any time. Unused allowances do not roll over and have no cash value. Revoking an Invite does not restore an allowance.
• No Guarantee: Stays does not guarantee that any Invite will be delivered, opened, or answered, that any Traveler will respond, or that any Invite will result in a booking.
• Traveler Response: A Traveler's response to an Invite is not a booking, reservation, or contract. Any booking that follows happens directly between the Host and the Traveler outside the Platform, on the Host's terms, and Stays is not a party to it.
• Stays AI: Hosts may use Stays AI to help draft Invites and Travelers may respond to Invites through Stays AI. Actions taken through Stays AI at your direction are your actions.

11.4 Prohibited Conduct Relating to Leads and Invites

You agree not to:

• Attempt to identify, contact, locate, track, or de-anonymize any Traveler shown as a Lead, or to combine Lead information with other data for that purpose.
• Use Invites to send content that is misleading, harassing, discriminatory, unlawful, unrelated to the Stay, or that advertises a product or service other than the Stay.
• Send an Invite containing an offer you do not intend to honor, or change the terms of an offer after a Traveler has indicated interest.
• Use Leads or Invites to solicit Travelers to a competing platform or service in a manner that violates Section 19.
• Create multiple Organizations, accounts, or Stays to circumvent Invite allowances or cooldowns.
• Share, screenshot, or publish Lead or Invite information outside your Organization except as necessary to operate your business.

Reporting. Stays does not pre-screen Invites. If you receive an Invite, or observe Lead-related conduct, that you believe violates these Terms, report it or contact us at hello@stays.co. Stays may suspend Leads and Invites for any Organization, remove any Invite, and take any other action described in Sections 20 and 23 in response to misuse.

12. Memberships: Host Premium and Stays Premium

Stays offers optional paid Memberships. Memberships add features to a free account or Organization; they are not required to use the Platform, and free features may be changed independently of Memberships. Any additional Membership Stays may offer in the future (for example, a Membership for Creators) is subject to this Section unless its own terms state otherwise.

12.1 Host Premium

Host Premium is a Membership purchased by an Organization Owner for an Organization. One Host Premium Membership covers every Stay in that Organization, including Stays added later. Host Premium is not sold per Stay. Pricing is based on the Organization type and is displayed on the Platform at the time of purchase.

Host Premium benefits currently may include prioritized placement among listings of comparable Strength Ranking, expanded Lead visibility and Invite allowances, additional Offer slots, expanded analytics, discounts on certain Promotion components and on Giveaways, and inclusion in certain Traveler-facing features as they launch. Benefits are described on the Platform, may vary by Organization type, and may be added, changed, or removed by Stays at any time. Benefits are not guarantees of any placement, traffic, Leads, bookings, or revenue.

If an Organization's Stay count moves it into a larger Organization type, the Host Premium price for the new type applies from the next billing period after the change (or as otherwise disclosed on the Platform before the change takes effect). Host Premium may also be granted by Stays or billed by invoice by separate arrangement.

12.2 Stays Premium

Stays Premium is a Membership purchased by an individual Traveler for that Traveler's account. Stays Premium benefits currently may include earlier visibility of newly posted Offers, additional one-click Giveaway entries (subject to Section 9; the same total entries are always available free of charge), receipt of Invites without a periodic limit or queue, earlier notice of Openings as that feature launches, and other features described on the Platform. Benefits may be added, changed, or removed by Stays at any time and are not guarantees that any Offer, Opening, Invite, or Giveaway prize will be available to you.

12.3 Terms Common to All Memberships

• Automatic Renewal: Memberships are billed in advance on a recurring monthly or yearly basis, as selected at checkout, and automatically renew at the end of each billing period at the then-current price for your plan unless you cancel before the renewal date. By purchasing a Membership, you authorize Stays and our payment processor to charge your payment method on each renewal date.
• Cancellation: You may cancel a Membership at any time through the Premium page of the applicable portal or the billing portal it opens. Cancellation takes effect at the end of the billing period already paid for; you keep the Membership benefits until then, and your account or Organization then returns to the free tier and its limits. Except as required by law or as expressly stated on the Platform, Membership fees are non-refundable and no prorated refunds or credits are issued for partial billing periods, unused benefits, or downgrades.
• Price Changes: Stays may change Membership pricing. We will give you at least thirty (30) days' notice of any price change affecting an active Membership by email or through the Platform before it takes effect at your next renewal. If you do not agree to the new price, you may cancel before the renewal date.
• Failed Payments: If a renewal payment fails, Stays may retry the charge, notify you, and suspend or end the Membership. When a Membership ends for non-payment, the account or Organization returns to the free tier and any Membership-dependent Content or settings (such as an additional Offer slot) may be disabled.
• Plan Changes: A change between monthly and yearly billing takes effect at the end of the current term, not mid-term, unless the Platform's billing portal expressly offers otherwise at the time of the change.
• Checkout and Billing Portal: Memberships are purchased through a checkout hosted by our payment processor, Stripe, which displays the price, billing frequency, and renewal terms and asks you to confirm your agreement to these Terms before you pay. Cancellation, payment-method updates, invoices, and receipts are handled through the Stripe billing portal linked from the Premium page of the applicable portal. Stripe's terms and privacy policy govern the processing of your payment; they do not modify these Terms, and the auto-renewal, cancellation, and refund terms in this Section are the terms of your Membership with Stays.
• Free Trials and Promotional Pricing: If Stays offers a free trial or promotional price, the terms of that offer will be disclosed at signup. Unless otherwise stated, a Membership converts to the standard recurring price at the end of the trial or promotional period unless cancelled before then.
• Who May Purchase: Host Premium may be purchased and managed only by an Organization Owner. Stays Premium may be purchased only for your own account. Memberships are not transferable between Organizations or Users.
• Ending a Membership Does Not Remove Content: Cancelling a Membership does not delete Stays, Offers, favorites, trips, or other Content, but features that exceed free-tier limits may be hidden, paused, or reduced.
• Discounts: Membership discounts on Promotions, Giveaways, or other purchases apply only to purchases made while the Membership is active and only as displayed in the Cart at checkout. Discounts are not applied retroactively and are not paid in cash.

13. Payment Terms

All purchases on the Platform, including Promotions, Giveaways, boosts, add-ons, and Memberships, are processed by Stripe, Inc., a third-party payment processor. Stripe's terms of service and privacy policy govern your use of Stripe's services. Stays does not store full payment card numbers. By submitting payment or authorizing a recurring charge, you agree:

• To pay in full at the time of checkout, or on each renewal date for a Membership.
• That Promotion and Giveaway purchases are final unless Stays is unable to fulfill the purchase, in which case a refund or credit will be issued at our discretion, and that Membership fees are subject to Section 12.3.
• That add-ons, boosting, amplification, and media selection are handled according to the Promotion and Giveaway design processes described on the Platform.
• That Stays may cancel a Promotion or Giveaway and issue a refund if a Host provides low-quality, unusable, or non-compliant media or details.
• That items placed in an Organization's Cart are not purchased until checkout is completed, and that Stays may remove unpurchased items from the Cart after a reasonable period.
• That in the event of a chargeback or payment dispute, Stays reserves the right to suspend or terminate the associated account or Organization immediately, to cancel any pending Promotion, Giveaway, or Membership, and to pursue recovery of disputed funds through any lawful means.
• That Stays may change pricing for Promotions, Giveaways, add-ons, Memberships, or other services with reasonable notice provided through the Platform or by email, and in the case of an active Membership, as provided in Section 12.3.
• That prices displayed on the Platform exclude applicable sales, use, and similar taxes unless stated otherwise, and that you are responsible for all taxes, fees, and charges associated with your purchases, except as expressly provided otherwise.
• That where Stays administers an Organization or grants a Membership by separate arrangement, the terms of that arrangement govern billing for that Organization.

14. Platform Content and Intellectual Property

14.1 User-Generated Content License

By uploading, submitting, posting, displaying, or otherwise providing any User-Generated Content to or through the Platform (including media uploaded directly, media imported from a URL or from your social media accounts, descriptions, captions, Offers, Invites, Org Page content, prompts and inputs provided to Stays AI, and any other Content), you grant Greater Wave LLC and its affiliates a non-exclusive, worldwide, royalty-free, fully paid-up, perpetual, irrevocable, sublicensable, and transferable license to use, host, store, cache, reproduce, modify, adapt, edit, translate, publish, create derivative works from, distribute, display, perform, and otherwise exploit such User-Generated Content for any purpose, including without limitation operating the Platform, marketing and promoting the Platform, displaying the User-Generated Content on the Platform and on third-party channels (including social media Outlets, emails, and third-party AI assistants through Connectors), making the User-Generated Content available to Stays AI and to AI Tools for search, summarization, recommendation, and drafting, creating promotional materials, and any other lawful business purpose, in any media now known or hereafter developed, without further notice, attribution, consent, or compensation to you.

14.2 Content Representations and Warranties

By submitting, claiming, importing, or otherwise associating any User-Generated Content with your Stay listing, Organization, or account, you represent, warrant, and agree that:

• You are the sole owner of the User-Generated Content, or you have obtained all necessary licenses, rights, consents, releases, and permissions to use the User-Generated Content and to grant Stays the license described in Section 14.1.
• You have specifically secured all necessary rights from any photographer, videographer, designer, copywriter, illustrator, architect, stylist, or other creator who contributed to the User-Generated Content. This includes professional photography commissioned by you, photographs taken by third parties at your property, photographs originally provided by a property manager or rental management company, photographs and text used in connection with any third-party platform (such as Airbnb, Vrbo, or any other booking platform or social media account), including any content imported into the Platform from a listing URL you provide, and any other content where a creator other than you may hold rights.
• The User-Generated Content does not and will not infringe, violate, or misappropriate any third party's intellectual property rights (including copyright, trademark, trade secret, and patent rights), rights of privacy, rights of publicity, contract rights, moral rights, or any other rights of any third party.
• You have obtained all necessary releases and consents from any individuals depicted, recognizable, or identifiable in the User-Generated Content (including but not limited to guests, family members, employees, neighbors, and any others), permitting Stays to use the User-Generated Content as described in these Terms.
• The User-Generated Content does not contain any malicious code, harmful content, or any material that is defamatory, obscene, harassing, threatening, hateful, or otherwise unlawful or objectionable.
• All factual statements in the User-Generated Content (including in Stay listings, Offers, and Invites) are true, accurate, and not misleading.
• You will not submit any User-Generated Content that was generated, in whole or in substantial part, by artificial intelligence systems where doing so would infringe on the rights of third parties, and you have reviewed any content drafted with the help of Stays AI for accuracy before submitting it.

You agree to indemnify, defend, and hold harmless Stays from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to any breach of these representations and warranties, including any third-party intellectual property infringement claim arising from your User-Generated Content. This indemnification specifically includes any claim by a photographer, videographer, designer, or other creator asserting rights in any image, video, or other media included in your listing, whether uploaded by you or imported at your direction.

14.3 Right to Use Your Name, Brand, and Property Information

By creating a Host account, creating or joining an Organization, or submitting a Stay, you grant Stays the right to use your name, business name, Organization name, property name, property location, property photographs, property descriptions, logo, brand assets, and other identifying information for the purpose of displaying your Stay and Org Page on the Platform, marketing and promoting the Platform and its features, and operating Promotions, Giveaways, Offers, Invites, and Stays AI features related to your Stay. This right survives termination of your account with respect to Content already published.

14.4 Stays' Intellectual Property

All Content on the Platform other than User-Generated Content, including but not limited to the Platform's design, layout, structure, code, text, graphics, logos, icons, images, photographs, videos, audio, software, compilation, Strength Ranking and interest-scoring methods, the AI Tools and Stays AI (including their prompts, models, configurations, and outputs, subject to Section 17.2), and the "Stays," "Stays.co," "Stays AI," "Host Premium," and "Stays Premium" names, marks, and brand assets, is the exclusive property of Greater Wave LLC or its licensors and is protected by United States and international copyright, trademark, trade dress, patent, and other intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, sell, license, or otherwise exploit any of Stays' intellectual property without our express prior written permission. Limited, revocable permission is granted to access and use the Platform for its intended purposes only.

14.5 Feedback

If you provide any feedback, suggestions, ideas, or comments to Stays ("Feedback"), you grant Stays an unrestricted, perpetual, irrevocable, non-exclusive, fully paid-up, royalty-free, worldwide, transferable, sublicensable right and license to use, exploit, and commercialize the Feedback in any manner and for any purpose, without notice, attribution, or compensation to you.

14.6 Content Removal and Editorial Control

Stays reserves the right, but not the obligation, to monitor, screen, edit, modify, or remove any User-Generated Content at any time and for any reason at our sole discretion, including without notice. We bear no liability for any removal, modification, or retention of any User-Generated Content.

14.7 Section 230 Safe Harbor; No Liability for User Content

Stays is an interactive computer service within the meaning of Section 230 of the Communications Decency Act (47 U.S.C. § 230). Under Section 230, Stays is not the publisher or speaker of any User-Generated Content provided by another User or by any third party, and Stays is not liable for any User-Generated Content posted, uploaded, transmitted, or otherwise made available through the Platform by Users or third parties, including Offers and Invites.

You acknowledge and agree that Stays does not endorse, verify, or guarantee the accuracy, completeness, legality, safety, or quality of any User-Generated Content. Stays does not actively monitor all User-Generated Content and is not obligated to do so. Stays' exercise of editorial control over User-Generated Content (including curation, ranking, removal, or modification) does not constitute publication and does not waive Stays' protections under Section 230.

To the maximum extent permitted by law, Users and third parties (not Stays) are solely responsible for any User-Generated Content they submit, post, upload, transmit, or otherwise make available through the Platform, and for any consequences, claims, damages, or liabilities arising from that content.

14.8 Pre-Claim Draft Listings; Ratification on Claim

Stays may, for outreach, curation, and platform development purposes, prepare draft listing pages for properties before the Host has registered an account or claimed the listing ("Draft Listings"). Draft Listings may include property information (such as property name, location, descriptions, and amenities) and photographs or other media obtained from publicly accessible sources, including the Host's own publicly-listed presence on third-party platforms (such as Airbnb, Vrbo, or social media accounts). Draft Listings are distinguishable from claimed listings on the Platform.

Claim and Ratification. When a Host claims a Draft Listing by registering a Stays account, accepting these Terms, and confirming the listing, the Host:

(a) grants Stays the User-Generated Content License set out in Section 14.1 with respect to all content included in the claimed listing, including any content sourced or uploaded by Stays prior to the claim;

(b) ratifies and confirms all prior uses by Stays of the content included in the claimed listing as if the license set out in Section 14.1 had been granted as of the date of first use by Stays;

(c) makes the representations and warranties set out in Section 14.2 with respect to all content included in the claimed listing, including any content sourced or uploaded by Stays prior to the claim, and including specifically the representations regarding photographer, videographer, and other creator rights; and

(d) accepts the indemnification obligation set out in Section 26 with respect to all content included in the claimed listing, including for any pre-claim period during which Stays sourced, uploaded, or displayed such content.

Rights-Holder Objections; Takedown. If any property owner, photographer, videographer, copyright holder, or other rights-holder objects to a Draft Listing or to any content within a Draft Listing, Stays will remove the objectionable content promptly upon receipt of a good-faith request via admin@stays.co or via the DMCA process set out in Section 15.

No Consent by Inaction. A property owner's failure to claim a Draft Listing or to object to a Draft Listing does not constitute consent to its display or to the use of any content within it. Stays may, at its discretion, take down unclaimed Draft Listings after a reasonable period.

Transparency. Draft Listings will be reasonably identified as such on the Platform, with attribution where appropriate (for example, "Photos sourced from host's publicly-listed property; if you are the owner and would like changes or removal, contact admin@stays.co").

15. Copyright Infringement and DMCA Policy

Stays respects the intellectual property rights of others and expects Users to do the same. We comply with the Digital Millennium Copyright Act ("DMCA") and will respond to valid notices of alleged copyright infringement. Stays' Designated Agent is registered with the U.S. Copyright Office under Registration Number DMCA-1074457. The registration may be confirmed via the Copyright Office's DMCA Designated Agent Directory at https://www.copyright.gov/dmca-directory/.

To submit a DMCA takedown notice, send the following to Stays' Designated Agent at the contact information below:

1. A physical or electronic signature of the copyright owner or an authorized representative.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the material that is claimed to be infringing, including its location on the Platform (URL or specific identifier).
4. Your contact information (name, address, telephone, email).
5. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the copyright owner.

We will investigate valid notices promptly and may remove or disable access to allegedly infringing material. We may also terminate the accounts of repeat infringers in accordance with our repeat infringer policy.

If you believe your Content was wrongly removed, you may submit a counter-notice as provided by the DMCA. Misrepresentations in a DMCA notice or counter-notice may subject the submitter to liability under 17 U.S.C. § 512(f).

Designated DMCA Agent

Stays DMCA Agent Greater Wave LLC 225 Michigan St NW, PO Box 3771 Grand Rapids, MI 49501 Phone: (616) 287-2071 Email: dmca@stays.co U.S. Copyright Office Registration Number: DMCA-1074457

16. Third-Party Tools and Services

The Platform integrates with and relies on various third-party services, including but not limited to:

• Stripe (payment processing, checkout, and subscription billing portal)
• Email delivery providers (transactional and notification email)
• Authentication and sign-in providers (such as Google)
• Property Management Systems (PMS) such as Lodgify, Hostfully, OwnerRez, and similar (linked by Hosts, where supported)
• Social media platforms including Instagram, TikTok, Facebook, and others
• Third-party booking platforms such as Airbnb and Vrbo (linked from Stay listings)
• AI model providers that power Stays AI, and third-party AI assistants that you may connect through a Connector (including but not limited to Anthropic's Claude and OpenAI's ChatGPT)
• Analytics, hosting, and infrastructure providers

Your use of any third-party service through the Platform is subject to the terms, conditions, and privacy policies of that third party. Stays is not responsible for the practices, content, security, availability, or actions of any third-party service, including:

• Errors, outages, data loss, data breaches, or service disruptions originating with third parties.
• Changes to third-party APIs, terms, fees, or functionality that affect the Platform.
• Content posted, distributed, or modified by third-party platforms.
• Performance, reach, follower counts, or operational decisions of Outlets.
• Bookings, payments, or communications occurring on third-party platforms.
• How a third-party AI assistant you connect through a Connector stores, uses, displays, or trains on the data it accesses from your Stays account, which is governed by that provider's terms and privacy policy.

17. Stays AI, Automated Tools, and Connectors

17.1 AI Tools Generally

The Platform uses artificial intelligence ("AI"), machine learning, large language models, automated decision systems, and similar technologies (collectively, "AI Tools") to power features including, without limitation, Stays AI, search and discovery, content curation and ranking, recommendation systems, Lead interest scoring, application drafting and listing tools, fraud detection, content moderation, customer support, marketing personalization, Creator Marketplace features, and other operational and user-facing functions. Some AI Tools are provided through third-party AI model providers (including but not limited to Anthropic and OpenAI), and your inputs may be processed by those providers as described in the Privacy Policy.

Conversations and Inputs. Your Stays AI conversations, prompts, uploaded or pasted material, and the actions you request may be stored and used by Stays to provide the requested response, to operate, secure, and troubleshoot the Platform, to enforce these Terms, and to evaluate and improve Stays AI and the AI Tools, as described in the Privacy Policy. Do not submit to Stays AI any information you are not permitted to share or that you would not want associated with your account.

AI Output Disclaimer. AI Tools may produce outputs (including recommendations, summaries, comparisons, classifications, drafts, scores, translations, and generated text or other content) that contain errors, omissions, biases, or inaccuracies, and may describe Stays, Offers, prices, availability, or Platform features incorrectly. AI outputs are not statements or representations by Stays, are not a substitute for reading a Listing Page, Offer, Giveaway Page, or the Host's own booking channel, and should not be relied upon as authoritative, complete, or free from error. Stays makes no warranty regarding the accuracy, reliability, or fitness for purpose of any AI-generated content surfaced through the Platform or through a Connector.

Stays AI Does Not Book, Buy, or Decide. Stays AI does not make, hold, price, or process bookings; does not purchase Promotions, Giveaways, or Memberships; and does not decide application status, verification, or placement. Those decisions are made by Stays review or by you through the applicable Platform flow.

17.2 Actions Taken Through Stays AI

Where Stays AI can take actions in your account at your request (for example, saving favorites, organizing trips, updating preferences, entering Giveaways, responding to Invites, drafting a Stay application, managing Leads, or sending Invites), you agree that:

• Every action Stays AI takes at your direction is your action, and you are bound by it as if you had performed it directly on the Platform.
• You are responsible for reviewing any draft, Invite, application, or other Content that Stays AI prepares before it is submitted or sent, and for the accuracy of anything submitted. AI output can misread, omit, or misstate details, and your review is a condition of using these tools.
• Imported Material. When you give Stays AI the URL of an existing listing or paste listing text, the photos, descriptions, and details it uses are pulled from that source, not generated. That imported material is your User-Generated Content under Section 14 from the moment it enters your account, and you represent that you hold all rights needed to use it and to grant Stays the license in Section 14.1, including the photographer and creator rights described in Section 14.2.
• AI Output You Adopt Is Your Content. When you accept, edit, save, submit, send, or publish output generated by Stays AI or the AI Tools (for example, a drafted description, title, amenity list, Invite text, or suggested edit), that output becomes your User-Generated Content under Section 14 as if you had written it yourself. As between you and Stays, you own it, Stays receives the license in Section 14.1, and you make the representations in Section 14.2 and accept the indemnification obligations in Section 26 with respect to it, including responsibility for its accuracy and for any claim that it copies or infringes third-party material. You may use adopted output for your Stay, your Organization, your own marketing, and your listings on other platforms.
• Other Output and the Tools Remain Stays'. Output you have not adopted (including chat responses, recommendations, comparisons, scores, and summaries prepared for you), together with the AI Tools, Stays AI, and all prompts, models, and configurations behind them, remain the property of Stays under Section 14.4. Stays does not claim authorship of any Content you publish, and nothing in this Section makes Stays the provider of information that you choose to submit or publish.
• Stays AI may ask you to confirm before taking an action that is hard to undo or that reveals your first name to a Host (such as responding to an Invite). Once confirmed, the action cannot be reversed by Stays.
• Stays does not guarantee that Stays AI will complete any action, complete it correctly, or complete it on time.

17.3 Connectors to Third-Party AI Assistants

You may connect your Stays account to a third-party AI assistant (such as Claude or ChatGPT) through a Connector. Connectors use OAuth: the third-party assistant receives a limited, revocable access token and never your Stays password. By authorizing a Connector, you agree that:

• The Connector may read the Stays data that your account and roles can access (which, for Hosts, may include listings, Leads, Invites, Promotions, analytics, and Organization data, and for Travelers may include favorites, trips, preferences, Invites, and Giveaway entries) and, if you grant the optional permission, may take the actions described in Section 17.2 on your behalf. Connectors cannot make purchases.
• Any data the Connector retrieves is transmitted to and handled by the third-party AI provider under that provider's terms and privacy policy, and Stays has no control over and no responsibility for that provider's storage, use, display, or training practices. Do not connect an assistant whose terms you have not accepted.
• Actions taken through a Connector are your actions under Section 17.2, including actions the assistant takes based on your instructions to it.
• If you are a team member of an Organization, Connector access to Organization data is subject to your role, and your Organization Owner is responsible for the team members it admits under Section 7.
• You may revoke a Connector at any time from the third-party assistant's settings, after which its access token is invalidated. Stays may suspend or discontinue Connector support, or any Connector, at any time.
• Stays' provision of a Connector is not an endorsement of any third-party AI provider, and the availability of Stays data through a third-party assistant does not make that assistant part of the Platform.

17.4 Human Review

Stays generally applies human review to decisions such as approval of Stay listings and Giveaway winner verification. Automated features such as Strength Ranking, Lead interest scoring, content and fraud screening, and Membership-based placement may operate without human review; they affect visibility, convenience, and Platform integrity and do not by themselves produce legal or similarly significant effects. Stays may use automated tools to flag, limit, or temporarily suspend accounts or Content pending review.

No Solely-Automated Decisions with Legal or Significant Effect. To the extent applicable law affords you the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects, Stays does not make such decisions without human involvement.

17.5 AI Disclosure

Where AI is used in a way that materially affects your experience or the information presented to you, Stays will provide reasonable disclosure consistent with Federal Trade Commission guidance. Where AI-generated content is presented as such on the Platform, it will be reasonably identified as AI-generated. Stays AI conversations are with an automated system, not a person, even where the assistant uses conversational language.

17.6 Acceptable Use of AI Tools

You agree not to use Stays AI or any Connector to: extract, scrape, or bulk-export Platform data beyond your own account's ordinary use; attempt to identify Travelers or circumvent the privacy protections in Section 11; generate misleading, discriminatory, or unlawful Content; probe, reverse engineer, or manipulate the AI Tools or their prompts; or otherwise violate Section 19. Stays may rate-limit, restrict, or suspend AI Tools or Connector access for any account at any time.

17.7 Reservation of Rights

Stays reserves the right to expand, modify, or discontinue its use of AI Tools, Stays AI, and Connectors at any time as the Platform evolves. Material changes to the Platform's use of AI that affect your rights will be communicated in accordance with Section 34 (Changes to Terms).

18. Marketplace Limitations

Stays Is Not a Booking Platform. Stays does not process bookings, reservations, rental payments, deposits, or refunds. We are not a party to any booking, rental agreement, Offer redemption, Invite, Opening, or transaction between Hosts and Travelers, whether occurring through Booking Links, off-platform communications, PMS systems, or any other means. Stays surfaces booking options so that Travelers can choose where to book; the booking itself always happens elsewhere.

Stays Does Not Own Stays. Stays does not own, operate, manage, or insure any Stay. We are not affiliated with any Host or any property listed on the Platform. We do not endorse any specific Host, Organization, Stay, Traveler, Creator, Outlet, or third-party service. Any references on the Platform, including curation, Verified Badges, Strength Ranking, featured placement, and Stays AI recommendations, do not constitute an endorsement, recommendation, or warranty of any kind.

Use of the Platform at Your Own Risk. You acknowledge and agree that:

• You rely on information on the Platform (including Stay listings, photos, descriptions, pricing, rate ranges, availability, Verified Badges, Strength Rankings, Offers, Invites, Openings, Org Pages, and Stays AI outputs) at your own risk.
• Stays bears no responsibility for the accuracy or completeness of any listing, the condition or safety of any Stay, the legality of any rental, the conduct of any Host, Traveler, or Creator, bookings made off-platform, traveler satisfaction, property damage, personal injury, fraud, scams, theft, or any other harm arising from your use of the Platform or interactions with Users.
• Communications between Users on or off the Platform, including Invites and any contact that follows them, are the sole responsibility of the Users involved.

19. User Conduct and Security

You agree not to:

• Misrepresent yourself, your Organization, your Stay, any Offer or Invite, or any other matter.
• Share login credentials or Connector access with unauthorized individuals or grant Platform access to individuals who should not have it.
• Misuse your Organization role, team access, dashboard access, or Connector access.
• Interfere with the Platform, bypass security measures, or use automation (including bots, scrapers, crawlers, or AI agents other than Stays AI and authorized Connectors used within their intended limits) to access, extract data from, or interact with the Platform without our express prior written permission.
• Engage in any illegal activities or promote illegal activities through the Platform.
• Transmit or distribute spam, unsolicited commercial messages, or chain letters, including through Invites.
• Harass, stalk, defame, abuse, discriminate against, or violate the legal rights of any other User or third party, including in Offers, Invites, or Giveaways.
• Attempt to identify, contact, or track any Traveler beyond what the Platform intentionally provides, or otherwise circumvent Section 11.
• Post or transmit any content that is discriminatory, hateful, obscene, defamatory, threatening, or otherwise objectionable.
• Impersonate any person or entity, or misrepresent your affiliation with any person, entity, Organization, or property.
• Upload viruses, malware, corrupted files, or any other malicious code or material.
• Reverse engineer, decompile, or attempt to extract the source code of any part of the Platform, including the Stays AI prompts, models, or Connector implementation.
• Use the Platform to compete with Stays, copy or scrape Stays' content or curated inventory, train an AI model on Platform data, or build a competing product.
• Attempt to circumvent any access restriction, rate limit, paywall, Membership limit, Invite allowance, Organization type limit, or feature limitation, including by creating multiple accounts or Organizations.
• Manipulate Strength Ranking, Lead scoring, Giveaway entries, analytics, or any other Platform metric through fraudulent, artificial, or automated activity.

You are solely responsible for managing user permissions within your Organization. Stays is not liable for any damages caused by misuse or unauthorized access by any user with access to your Organization.

To report conduct that violates these Terms, report it through the Platform where a reporting option is available, or contact us at hello@stays.co. Legal notices must be sent to admin@stays.co as described in Section 35.

20. Enforcement

Stays may investigate any suspected violation of these Terms and may take any action we consider appropriate, at our sole discretion and with or without notice, including:

• Issuing a warning or requiring changes to Content, a listing, an Offer, an Invite, or a profile.
• Removing, hiding, or editing Content; unpublishing or limiting a Stay; or hiding an Org Page or Creator profile.
• Suspending or permanently disabling specific features for an account or Organization, including Leads, Invites, Offers, Giveaways, Promotions, Stays AI, Connectors, and the Creator Marketplace.
• Cancelling pending or scheduled Promotions or Giveaways, and ending an active Membership, without refund, where the account or Organization has engaged in fraud, abuse, chargebacks, or a material violation of these Terms.
• Voiding Giveaway entries obtained through automation, multiple accounts, purchased engagement, or other manipulation, and disqualifying the entrant from current and future Giveaways.
• Reversing or withholding discounts, credits, or benefits obtained through misuse.
• Suspending or terminating the account, the Organization, or both, and refusing future registration.
• Taking action against any account we reasonably believe was created to evade a prior enforcement action, including accounts or Organizations operated by or for the same person or business.
• Preserving and, where required or permitted by law, disclosing information to law enforcement, rights holders, or other third parties.

Stays is not obligated to take any particular action, to explain its enforcement decisions, or to act consistently across cases, and enforcement decisions are final. Any amounts already paid for Promotions, Giveaways, or Memberships that are cancelled under this Section for fraud, abuse, or material violation are forfeited to the extent permitted by law. Stays' rights under this Section are in addition to its rights under Section 23 (Termination) and any other remedy available at law or in equity.

21. Beta and Pre-Launch Features

From time to time, Stays may make available beta, alpha, preview, pilot, "coming soon," early access, or other pre-release features ("Beta Features") on the Platform, which may include, as they launch, Openings, featured-stay emails, PMS connections, the Creator Marketplace, and new Stays AI capabilities. Beta Features are provided "AS IS" and "AS AVAILABLE" without any warranty of any kind. Beta Features may be modified, suspended, discontinued, or made unavailable at any time without notice, and a Beta Feature described in the Platform, in a Membership benefits list, or in marketing materials as "coming soon" is not a promise that it will launch or a Membership benefit until it does. Performance, accuracy, and availability of Beta Features may vary and should not be relied upon. Your use of Beta Features is at your sole risk.

22. Creator Marketplace

Where available, the Platform may offer a Creator Marketplace through which approved travel and short-term-rental content creators ("Creators") maintain a Creator profile and may express interest in working with specific Hosts and Stays.

Application and Approval. Participation as a Creator requires an application, approval by Stays at our sole discretion, and acceptance of separate creator terms, which govern in the event of conflict with these Terms. Stays may decline any application, and may suspend or remove any Creator, at any time and for any reason, including inactivity, misrepresentation of audience or platforms, purchased or artificial engagement, or conduct that violates these Terms. Approval is not an endorsement.

Creator Profiles. A Creator profile (including audience figures, platforms, content focus, regions, deliverables, typical arrangements, usage-rights positions, logistics, and recent work) is User-Generated Content subject to Section 14. Creators represent that all profile information is accurate and current and that any audience or performance figures are their own and not inflated. Stays may require a profile to meet completeness or quality thresholds before it is shown, may hide a profile that falls below them, and may choose which profiles to feature. Creator profiles are currently shown only to approved Hosts and to Stays and are not shown to Travelers or made public; Stays may change where and to whom profiles are shown.

Requests and Introductions. A Creator may send a request expressing interest in a specific Stay or Host, and a Host may express interest in a Creator. Stays may limit the number of open requests, set expiry periods, and change those limits at any time. Where both parties are interested, Stays may make an introduction. Stays does not guarantee that any request will be delivered, considered, or answered, or that any introduction will be made or will lead to a collaboration.

Stays Is Only an Introducer. Stays does not set or suggest rates, negotiate terms, take a commission, hold funds, manage deliverables, verify that either party performs, or guarantee any collaboration, free stay, payment, content, or outcome between a Creator and a Host. Any arrangement between a Creator and a Host (including any stay, expenses, fees, deliverables, usage rights in content, and timing) is solely between them and is not a booking or transaction on the Platform. Indications of how a Creator "typically" works are informational, non-binding, and not offers. Stays is not responsible for any dispute between a Creator and a Host, for the condition or safety of any Stay a Creator visits, or for the content either party produces.

Compliance. Creators are solely responsible for complying with applicable advertising and endorsement disclosure requirements (including FTC endorsement guidance) in any content they produce, for the terms of the social media platforms they publish on, and for any tax obligations arising from stays, expenses, or fees they receive. Hosts are responsible for the content they commission and for any representations they make to Creators. Creators may not use Creator features, or information about Hosts obtained through the Creator Marketplace, to solicit Hosts outside the Platform for services unrelated to the collaboration requested, or to build or market a competing service.

Other Programs. Stays may, at its discretion, invite individual Creators into additional programs or offer additional Creator features or Memberships under separate terms. No Creator is entitled to any such invitation, and participation in the Creator Marketplace does not create any employment, agency, partnership, or joint venture relationship with Stays.

23. Termination and Account Deletion

By You. You may delete your account at any time from Account Settings or by contacting admin@stays.co. Deleting your account is permanent and removes your account and associated data, including your listings, favorites, preferences, and history, subject to Section 14 and the Privacy Policy. If you are the only Owner of an Organization, you must first delete the Organization (after removing its Stays) or transfer ownership to another Owner before your account can be deleted. Deleting your account does not automatically cancel an active Membership billed to an Organization you no longer own; Owners are responsible for cancelling Host Premium before leaving an Organization. Deleting your account cancels any Stays Premium Membership as of the end of the current billing period, without refund except as required by law.

By Stays. We may suspend or terminate your account, your Organization, or your access to any feature (including Leads, Invites, Stays AI, Connectors, Promotions, Giveaways, or Memberships) at any time, with or without notice, for any reason, including violation of these Terms, suspected fraudulent or unlawful activity, failure to honor an Offer, Invite, or Giveaway prize, prolonged inactivity, chargebacks, or risk to the Platform or other Users.

Effects of Termination. Upon termination:

• Your right to access and use the Platform ends immediately, and any Connector access tokens are revoked.
• We may retain certain information as required by law, for legitimate business purposes, or as permitted by our Privacy Policy.
• Any User-Generated Content already published, distributed, or used in connection with Promotions, Giveaways, marketing materials, or other purposes remains subject to the license granted in Section 14.1 and may continue to be used by Stays in accordance with these Terms.
• Outstanding obligations (including payment obligations for purchases made and Membership periods begun before termination, Prize Provider obligations for any Giveaway already published, indemnification obligations, and intellectual property licenses) survive termination.
• No refund of Membership fees or other purchases is owed upon termination for cause.

24. Survival

The following provisions survive any termination or expiration of these Terms: Sections 8 (Promotions, with respect to obligations arising prior to termination), 9 (Giveaways, with respect to published Giveaways and active entries), 11.4 (Prohibited Conduct Relating to Leads and Invites), 12 and 13 (Memberships and Payment Terms, for any outstanding amounts), 14 (Platform Content and Intellectual Property), 15 (Copyright and DMCA), 17.2 and 17.3 (with respect to actions already taken), 18 (Marketplace Limitations), 19 (User Conduct), 20 (Enforcement), 23 (Termination), 24 (Survival), 25 (Disclaimers), 26 (Indemnification), 27 (Arbitration), and 28 through 34.

25. Disclaimers and Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• "AS IS" Basis: The Platform and all Content, including Stays AI outputs and Connector data, are provided "AS IS" and "AS AVAILABLE" without warranties or guarantees of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, quiet enjoyment, or any warranties arising from course of dealing or usage of trade.
• No Guarantees of Performance: We do not guarantee Platform uptime, availability, security, freedom from defect, accuracy, or that the Platform, Notifications, Stays AI, or Connectors will be error-free or uninterrupted.
• No Guarantees of Results: We do not guarantee that any listing, Membership, Promotion, Giveaway, Offer, Invite, Opening, or placement will produce any particular visibility, traffic, Leads, entries, followers, bookings, revenue, savings, or other result.
• No Liability for Content or User Conduct: Stays is not responsible for any User-Generated Content, the conduct of any User, the condition or safety of any Stay, the accuracy of any listing, the honoring of any Offer, Invite, or Opening, the performance of any Promotion, the outcome of any Giveaway (beyond Stays' direct obligations as Sponsor where applicable), the fulfillment of any Giveaway prize by a Prize Provider, or any interactions between Users.
• No Liability for Third Parties: Stays bears no liability for any act, omission, error, breach, or failure of any third-party service, Outlet, PMS provider, booking platform, social media platform, AI model provider, third-party AI assistant, or other Third Party.
• Limitation of Damages: To the maximum extent permitted by law, Stays, Greater Wave LLC, and their respective affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including without limitation lost profits, lost revenue, lost bookings, lost data, business interruption, personal injury, or property damage, arising from or related to your use of the Platform or any Content, even if Stays has been advised of the possibility of such damages.
• Cap on Liability: To the maximum extent permitted by law, Stays' total cumulative liability arising from or related to these Terms or your use of the Platform shall not exceed the greater of (a) the total amounts paid by you to Stays in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitations on certain damages. To the extent applicable law does not permit such exclusions or limitations, our liability is limited to the maximum extent permitted by law.

26. Indemnification

You agree to indemnify, defend, and hold harmless Stays, Greater Wave LLC, and their respective affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

• Your access to or use of the Platform, including through Stays AI or a Connector.
• Your violation of these Terms, any applicable law, or the rights of any third party.
• Your User-Generated Content, including any claim that your User-Generated Content infringes, violates, or misappropriates any third party's intellectual property, privacy, publicity, contract, or other rights.
• Your Stay listing, Org Page, Offers, Invites, or Openings, including any claim arising from the condition, safety, legality, accuracy, advertising, or operation of your Stay or from your failure to honor an Offer, Invite, or Opening.
• Your interaction with any Host, Traveler, Creator, or other User, on or off the Platform.
• Your participation in any Promotion, Giveaway (including as Prize Provider), Offer, Membership, Organization, or the Creator Marketplace.
• Any tax obligation arising from your activities, including but not limited to bookings of your Stay.
• Any chargeback, fraud, or payment dispute arising from your transactions.
• The acts or omissions of any team member you admit to your Organization or any third-party AI assistant you connect to your account.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate fully with our defense.

27. Arbitration, Class Waiver, and Governing Law

Notice of Dispute. Before initiating arbitration, the party raising a dispute must first send a written Notice of Dispute to the other party describing the nature and basis of the claim and the relief sought. Stays' notice address is admin@stays.co. Your notice address is the email or mailing address associated with your account. The parties will attempt in good faith to resolve the dispute within thirty (30) days of the Notice of Dispute. If unresolved, either party may proceed to arbitration.

Binding Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Giveaway Terms, any Membership, or your use of the Platform that is not resolved through the Notice of Dispute process shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules and, where applicable, its Consumer Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Grand Rapids, Michigan, or by video conference at the option of the parties. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

Class Action and Representative Action Waiver. YOU AND STAYS EACH WAIVE THE RIGHT TO TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, REPRESENTATIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION, OR COLLECTIVE OR CONSOLIDATED PROCEEDING OF ANY KIND, except where prohibited by law. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Mass Arbitration. If twenty-five (25) or more substantially similar arbitration demands are filed against Stays by or with the assistance of the same law firm or coordinating counsel within a sixty (60) day period, the parties agree that the claims will be administered under the AAA Mass Arbitration Supplementary Rules (or equivalent successor rules) and may be bellwethered or otherwise grouped as the AAA determines appropriate. This provision is intended to fairly administer high-volume claims while preserving each party's right to individual resolution.

Small Claims Exception. Either party may bring an individual action in small claims court for any dispute that qualifies, in lieu of arbitration.

Right to Opt Out of Arbitration. You have the right to opt out of the binding arbitration and class waiver provisions of this Section 27 by sending written notice of your decision to opt out to admin@stays.co with the subject line "Arbitration Opt-Out" within thirty (30) days of first accepting these Terms. Your notice must include your full name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other provision of these Terms. If you opt out, neither you nor Stays will be required to arbitrate disputes between you, and either party may bring claims in court in the forum specified below.

Governing Law. These Terms and any disputes arising hereunder are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict-of-laws principles. The federal and state courts located in Kent County, Michigan have exclusive jurisdiction over any matters not subject to arbitration, including matters where you have opted out of arbitration.

Time Limit. Any claim arising out of or related to these Terms or your use of the Platform must be brought within one (1) year after the claim arose; otherwise, the claim is permanently barred.

28. State-Specific Notices

California Residents. Under California Civil Code Section 1789.3, California users are entitled to specific consumer rights notices. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. For more information on your privacy rights under the California Consumer Privacy Act (CCPA), please see our Privacy Policy.

Automatic Renewal Notice. If you reside in a state with an automatic renewal or continuous service law (including California, New York, and others), the following applies in addition to Section 12: your Membership will continue and automatically renew until you cancel; the renewal price, billing frequency, and cancellation method are disclosed at checkout and in Section 12; you may cancel online at any time through the Premium page of the applicable portal or the billing portal it opens, or by emailing admin@stays.co; and we will send you a reminder before any yearly renewal where required by law.

Other Jurisdictions. Where applicable law requires additional disclosures, those disclosures are incorporated by reference and available upon request to admin@stays.co.

29. Force Majeure

Stays shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, civil disturbances, government actions, labor disputes, internet or telecommunications failures, cyber attacks, or failures of third-party services, including AI model providers and social media platforms.

30. Severability

If any provision of these Terms is held by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

31. No Waiver

The failure of Stays to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any provision shall be effective unless in writing and signed by Stays.

32. Entire Agreement

These Terms, together with our Privacy Policy, our Giveaway Terms, any Giveaway-specific terms, any separate creator terms, and any written arrangement between Stays and an Organization, constitute the entire agreement between you and Stays regarding the Platform and supersede all prior or contemporaneous agreements, understandings, and communications, whether written or oral.

In the event of any conflict between these Terms and a separate referenced policy (Privacy Policy, Giveaway Terms, Giveaway-specific terms, or creator terms), the more specific document controls with respect to the subject matter it addresses. Descriptions of features, benefits, limits, and pricing in the Help Center, marketing materials, or Stays AI outputs are informational and do not modify these Terms.

33. Assignment

You may not assign or transfer these Terms or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void. Stays may assign or transfer these Terms, in whole or in part, at any time without notice or consent, including in connection with a merger, acquisition, reorganization, conversion or change of corporate form, sale of assets, or operation of law.

34. Changes to Terms

We reserve the right to modify these Terms at any time. We may provide notice of material changes via the Platform, email, or other reasonable means. The revised Terms will be effective as of the "Last Updated" date indicated at the top. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and, if applicable, cancel any Membership before its next renewal.

35. Contact Information

Greater Wave LLC, doing business as Stays 225 Michigan St NW, PO Box 3771 Grand Rapids, MI 49501 Email: admin@stays.co